Branding & billing
Cancelling your subscription
Cancel from the Stripe customer portal. Your plan runs until the end of the paid period and your reports stay available afterwards.
- Who can do this
- Owner or Admin
- Plan
- Self-serve plans
- Time
- 2 minutes
Steps
Go to Settings › Billing & plan and select Manage billing.
In the Stripe customer portal, cancel your plan and confirm.
Back in Settings you'll see “Your subscription ends on” date. Changed your mind? Select Keep my subscription before that date.
What happens after it ends
- New assessments stop, including scheduled ones (they are skipped as “Skipped — run quota used”).
- Your customers, assessment history and reports stay available to view and download.
- Choose a plan again at any time to resume.
Good to know
Want your data deleted too? Offboard customers to delete their assessments (Offboarding a customer), or contact us to close your organization. Enterprise and invoiced plans are cancelled with our team.
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